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+When creating the MSET9 ID1 on Windows 10 and above, the script may fail with this error:
+
+![](/images/screenshots/troubleshooting/234.png)
+
+This occurs because of the beta UTF-8 support in Windows. You must disable it to run MSET9:
+
+1. Hit **Windows Key + R** to open up the Run dialogue, type `intl.cpl` then click "OK"
+
+    ::: info
+
+    ![](/images/screenshots/troubleshooting/234run.png)
+
+    :::
+
+2. Click on `Administrative`, then `Change System Locale`
+
+    ::: info
+
+    ![](/images/screenshots/troubleshooting/234region.png)
+
+    :::
+
+    ::: info
+
+    ![](/images/screenshots/troubleshooting/234administrative.png)
+
+    :::
+
+3. Uncheck the box next to `Beta: Use Unicode UTF-8 for worldwide language support` then click "OK"
+
+    ::: info
+
+    ![](/images/screenshots/troubleshooting/234locale.png)
+
+    :::
+
+4. Click "Restart Now"
+
+    ::: info
+
+    ![](/images/screenshots/troubleshooting/234restart.png)
+
+    :::
+
+After your PC has rebooted, try creating the MSET9 ID1 again.