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+# Troubleshooting (SSLoth-Browser)
+
+This page offers troubleshooting advice for commonly encountered issues with the "Installing boot9strap (SSLoth-Browser)" page, which is used on system versions between 11.4.0 and 11.13.0. If you are unable to solve your issue with the advice on this page, please join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and describe your issue, including what you have already tried.
+
+::: warning
+
+These instructions are only valid for the "Installing boot9strap (SSLoth-Browser)" page. If you are using a **New 3DS** on version **11.15.0 through 11.17.0**, you should follow [troubleshooting instructions for Installing boot9strap (super-skaterhax)](troubleshooting-super-skaterhax) instead.
+
+:::
+
+## SSLoth-Browser
+
+:::details Red/purple/pink and white screen after running Browserhax
+
+This likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).
+
+:::
+
+:::details "An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
+
+The file `arm11code.bin` is missing or misplaced. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place `otherapp.bin` on the root of your SD card and rename it to `arm11code.bin`. Do not add the `.bin` extension if you do not already see it.
+
+:::
+
+:::details "An error has occurred, forcing the software to close..." (white message box)
+
+There may be an issue with your `arm11code.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place `otherapp.bin` on the root of your SD card and rename it to `arm11code.bin`. Do not add the `.bin` extension if you do not already see it.
+
+You can also try resetting your browser save data:
+
+1. Launch the browser, then launch the browser settings
+2. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
+3. Try the exploit again
+
+:::
+
+:::details Opening the browserhax QR code or URL crashes
+
+Browser based exploits (such as this one) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps.
+
+1. Launch the browser, then launch the browser settings
+2. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
+3. Try the exploit again
+
+:::
+
+:::details System Update prompt when opening browser
+
+The SSLoth proxy was incorrectly configured. Re-do the SSLoth section on the page.
+
+:::
+
+:::details Error 032-0420 when opening browser
+
+Follow these steps in order:
+
+1. Launch System Settings on your console
+2. Navigate to `Internet Settings` -> `Connection Settings`
+3. Click on your network connection slot and navigate to `Change Settings` -> `Next Page (right arrow)` -> `Proxy Settings`
+4. Set "Proxy Settings" to "No"
+5. Click OK, then click Save
+6. When prompted, click "Test" to perform the connection test
+    - The test should succeed
+7. Click "OK" to continue
+8. Press "Back" twice, then "Close" to go back to the HOME Menu
+9. Open the Internet Browser once
+10. If prompted about a system update, press OK
+    - This won't actually update the system
+11. Start again from [Section II](installing-boot9strap-\(ssloth-browser\).html#section-ii---ssloth)
+
+:::
+
+:::details Frozen on "Doing agbhax..."
+
+There may be an issue with your `arm11code.bin` file. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place it on the root of your SD card, and rename it to `arm11code.bin`. Do not add the `.bin` extension if you do not already see it.
+
+:::
+
+:::details "PrepareArm9ForTwl returned error c8804631!"
+
+Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
+
+:::
+
+:::details Failed to mount the SD card!
+
+Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-\(windows\)), [macOS](formatting-sd-\(mac\)), [Linux](formatting-sd-\(linux\))). MiniTool Partition Wizard and the HP formatting tool (HPUSBDisk) are known to cause issues with 3DS SD cards.
+
+If this is unsuccessful, try using another SD card.
+
+:::
+
+## Issues with SafeB9SInstaller
+
+<!--@include: ./_include/troubleshooting-sb9si-bin.md -->
+
+<!--@include: ./_include/troubleshooting-sb9si-common.md -->
+
+<!--@include: ./_include/troubleshooting-get-help-common.md -->
+
+---
+
+::: tip
+
+Go back to [Installing boot9strap (SSLoth-Browser)](installing-boot9strap-\(ssloth-browser\))
+
+:::
+
+<!--@include: ./_include/troubleshooting-return.md -->