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+# Troubleshooting (super-skaterhax)
+
+This page offers troubleshooting advice for commonly encountered issues with the "Installing boot9strap (super-skaterhax)" page. If you are unable to solve your issue with the advice on this page, please join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and describe your issue, including what you have already tried.
+
+::: warning
+
+These instructions are only valid for the "Installing boot9strap (super-skaterhax)" page. If you are using **anything other than** a **New 3DS** on version **11.15.0 through 11.17.0**, you should follow [troubleshooting instructions for Installing boot9strap (SSLoth-Browser)](troubleshooting-ssloth-browser) instead.
+
+:::
+
+## Issues with super-skaterhax
+
+:::details "An error has occurred. Please save your data in any software currently in use, then restart the system."
+
+If no colors flash after pressing "GO GO!":
+
+- Ensure that you have set your system date and [region](/images/screenshots/skaterhax/skater-lang.png) correctly
+- Ensure that no other browser tabs are open, then restart the browser and try the exploit again
+
+If the screen flashes colors then freezes/crashes:
+
+- Ensure that you have the correct copy of `arm11code.bin` and `browserhax_hblauncher_ropbin_payload.bin` for your console's version and region
+- Try resetting your browser data:
+    1. Launch the browser, then launch the browser settings
+    2. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
+    3. Try the exploit again
+- Try changing the system language to something other than the current language
+
+:::
+
+:::: details "An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
+
+The file `arm11code.bin` is missing or misplaced. Make sure to copy the files of the [latest version of super-skaterhax](https://skater.nintendohomebrew.com/) for your region and version to the root of your SD card (not inside of a folder).
+
+::: info
+
+![](/images/screenshots/skaterhax/skater-root-layout.png)
+
+:::
+
+::::
+
+:::details An exception occured or "DLL_HEAP_INFORMATION" when pressing GO! GO!
+
+This likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).
+
+:::
+
+## Issues with SafeB9SInstaller
+
+<!--@include: ./_include/troubleshooting-sb9si-bin.md -->
+
+<!--@include: ./_include/troubleshooting-sb9si-common.md -->
+
+<!--@include: ./_include/troubleshooting-get-help-common.md -->
+
+---
+
+::: tip
+
+Go back to [Installing boot9strap (super-skaterhax)](installing-boot9strap-\(super-skaterhax\))
+
+:::
+
+<!--@include: ./_include/troubleshooting-return.md -->