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**Digital.gov** helps people in the U.S. government deliver better, more accessible digital services through publishing essential guidance, resources, tools, and online events that make it easier for people to design, build, and deliver essential services for the public.

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---
title: Digital.gov
date: 2020-05-01
description: "Showcase: \"Guidance on building better digital services in government.\""
description: 'Showcase: "Guidance on building better digital services in government."'
siteURL: https://digital.gov/
siteSource: https://github.com/gsa/digitalgov.gov
---
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- **Start with real user needs** — We used human-centered design methods to inform our product decisions (like qualitative user research), and gathered feedback from real users. We also continually test our assumptions with small experiments.
- **Earn trust** —We recognize that trust has to be earned every time. We are including all [required links and content](https://digital.gov/resources/required-web-content-and-links/) on our site, clearly identifying as a government site, building with modern best practices, and using HTTPS.
- **Embrace accessibility** — [Accessibility](https://digital.gov/resources/intro-accessibility/) affects everybody, and we built it into every decision. We’re continually working to conform to Section 508 requirements, use user experience best practices, and support a wide range of devices.
- **Promote continuity** — We started from shared solutions like USWDS and [Federalist](https://federalist.18f.gov/). We designed our site to clearly identify as a government site by including USWDS’s .gov banner, common colors and patterns, and built with modern best practices.
- **Embrace accessibility** — [Accessibility](https://digital.gov/resources/intro-accessibility/) affects everybody, and we built it into every decision. We're continually working to conform to Section 508 requirements, use user experience best practices, and support a wide range of devices.
- **Promote continuity** — We started from shared solutions like USWDS and [Federalist](https://federalist.18f.gov/). We designed our site to clearly identify as a government site by including USWDS's .gov banner, common colors and patterns, and built with modern best practices.
- **Listen** — We actively collect user feedback and web metrics. We use the [Digital Analytics Program](https://digital.gov/services/dap/) (DAP) and analyze the data to discover actionable insights. We make small, incremental changes to continuously improve our website by listening to readers and learning from what we hear.
_More on the [USWDS maturity model »](https://designsystem.digital.gov/maturity-model/)_
## Open tools
We didn’t start from scratch. We built and designed the Digital.gov using many of the open-source tools and services that we develop for government here in the [Technology Transformation Services](https://www.gsa.gov/tts/) (TTS).
We didn't start from scratch. We built and designed the Digital.gov using many of the open-source tools and services that we develop for government here in the [Technology Transformation Services](https://www.gsa.gov/tts/) (TTS).
Using services that make it possible to design, build, and iterate quickly are essential to modern web design and development, which is why [Federalist](https://federalist.18f.gov/) and the [U.S. Web Design System](https://designsystem.digital.gov/) are such a great combination.