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问题排查

此页面列出了一些常见问题的解决办法。 如果你的问题无法通过此页面提供的方法解决，请加入 Nintendo Homebrew Discord 服务器，使用英文描述你的问题（包括你尝试过的操作）来寻求帮助。你也可以到译者的 QQ 群寻求帮助，群号为 942052497。

:::details Table of Contents

Used on multiple pages:

Guide pages:

Issues after installation:

:::

Issues with SafeB9SInstaller

Before opening SafeB9SInstaller

:::details Failed to open SafeB9SInstaller.bin

SafeB9SInstaller.bin 文件丢失或放置在了错误的位置。 下载最新版本的 SafeB9SInstaller 然后解压它，将 SafeB9SInstaller.bin 放在你 SD 卡的根目录中。 如果你下到的东西看不到 .bin 后缀，请不要重命名它。

:::

SigHaxed FIRM was not installed! Check lower screen for more info.

:::details MicroSD Card - init failed

Your SD card is most likely acting weird. Try reformatting your SD card (Windows, macOS, Linux). If this doesn't work, try another SD card.

:::

:::details SigHaxed FIRM - File not found

你忘记把 boot9strap.firm 和 boot9strap.firm.sha 放进 SD 卡根目录的 boot9strap 文件夹了，或是创建 boot9strap 文件夹的时候打错了名字。 下载最新版本的 boot9strap，然后将 boot9strap.firm 和 boot9strap.firm.sha 放入 boot9strap 文件夹。

:::

:::details SigHaxed FIRM - invalid FIRM

你的 boot9strap.firm 和 boot9strap.firm.sha 文件有问题。 重新下载最新版本的 boot9strap，然后将 boot9strap.firm 和 boot9strap.firm.sha 放入 boot9strap 文件夹。

:::

:::details Secret Sector - File not found

你忘记把 secret_sector.bin 放进 SD 卡根目录的 boot9strap 文件夹了，或是创建 boot9strap 文件夹的时候打错了名字。 使用 BT 客户端下载 secret_sector.bin，然后把它放到 SD 卡里的 boot9strap 文件夹中。

:::

:::details Something else

如需帮助，请加入 Nintendo Homebrew Discord 服务器，使用英文描述你看到的信息。你也可以到译者的 QQ 群寻求帮助，群号为 942052497。

:::

Installing boot9strap (Soundhax)

:::details Red/purple/pink and white screen after running Soundhax

If your console is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with an old version of universal-otherapp. Download the latest version from here.

If your console is not on those firmwares, it likely indicates that you already have custom firmware. 你应该检查一下。

:::

:::details "An error has occurred, forcing the software to close..." (white message box)

你放的 otherapp.bin 文件有问题（丢失、放错位置或者损坏）。 下载最新版本的 universal-otherapp 并将其放在你 SD 卡的根目录中。

:::

:::details "Could not play"

You have the wrong Soundhax file for your console and region, or your console is incompatible with Soundhax. In the latter case, your course of action will determine on what version your 3DS is currently on. 如需帮助，请加入 Nintendo Homebrew Discord 服务器。

:::

:::details Failed to mount the SD card!

如果还是不行，尝试换一张 SD 卡。

:::

Installing boot9strap (MSET9)

:::details Python 3 is not installed

Python is not installed on the computer you are using. Download it from the Python website, double-click the installer, and follow the prompts to install Python. Once Python is installed, try again.

:::

:::details HOME Menu extdata: Missing!

Please power on your console with your SD inserted, then check the MSET9 status again.

If this does not work, your SD card needs to be formatted:

  1. Copy everything off the SD Card to your PC
  2. Format the SD Card (Windows, Linux, macOS)
  3. Copy everything back
  4. Start again from Section I Step 7

:::

:::details Mii Maker extdata: Missing!

Mii Maker data was not found on the SD card. Please power on your console with your SD inserted, then launch Mii Maker, then check the MSET9 status again.

If this does not work, your SD card needs to be formatted:

  1. Copy everything off the SD Card to your PC
  2. Format the SD Card (Windows, Linux, macOS)
  3. Copy everything back
  4. Start again from Section I Step 8.

:::

:::details Title database: Not initialized!

Ensure that you have reset the title database.

  • Please power on your console with your SD inserted
  • Launch System Settings and navigate to Data Management -> Nintendo 3DS -> Software -> Reset (image)
    • This will not wipe any of your data
  • If you get a reset prompt, after resetting, power off your console and start again from Section I Step 14

If you do not getting a reset prompt, your SD card needs to be formatted:

  1. Copy everything off the SD Card to your PC
  2. Format the SD Card (Windows, Linux, macOS)
  3. Copy everything back
  1. Type the number corresponding to your console model and version, then press Enter
  2. Type 2 then press enter to check the MSET9 status
    • This will create the dummy databases again
  3. Close the MSET9 script window
  4. Start again from Section I Step 12.

:::

:::: details Error 01: Couldn't find Nintendo 3DS folder

You are not running MSET9 from the root of the SD card, or the SD card is missing the Nintendo 3DS folder.

Remember, your SD card should look like this:

::: info

:::

If your SD card layout is correct, then your SD card most likely isn't being read by your console and needs to be formatted:

  1. Copy everything off the SD Card to your PC
  2. Format the SD Card (Windows, Linux, macOS)
  3. Copy everything back
  4. Start again from the beginning of Section I

::::

:::details Error 02: Your SD is write protected

Write-protection is enabled on this SD card. If you are using a full-size SD card, ensure that the lock is flipped in the upright position. Otherwise, try ejecting and reinserting your SD card.

:::

:::details Error 04: You don't have 1 ID0, you have (#)!

You have multiple ID0 folders. To determine the correct folder, follow these instructions:

  1. 将 Nintendo 3DS 文件夹重命名为 BACKUP_Nintendo 3DS
  2. Reinsert your SD card into your console
  3. Power on your console
  4. Wait for the console to generate the SD card data
    • Your applications will have disappeared. 这是正常的，且接下来就会还原回来。
  5. 将主机关机
  6. 将你的 SD 卡插入到电脑
  7. 打开你 SD 卡的 Nintendo 3DS 文件夹
  8. Write down the first few characters of the folder you see
    • This is your true ID0, which we will keep in the real Nintendo 3DS folder
  9. Delete the ID0 from the current Nintendo 3DS folder
  10. Move the true ID0 folder from the BACKUP_Nintendo 3DS folder to the Nintendo 3DS folder
  11. If it exists, move the Private folder from the BACKUP_Nintendo 3DS folder to the Nintendo 3DS folder

Once you've done this, continue from Section I Step 3.

:::

:::: details Error 05: You don't have 1 ID1, you have (#)!

::::

:::details Error 06: You need at least 16MB free

Your SD card does not have enough space to trigger MSET9. Free up some space and try again.

At the end of this guide, you will need at least 1.3GB to make a NAND backup, so it's best to free up at least that much.

:::

:::details Error 07: One or more files are missing or malformed!

One or more files that MSET9 needs to run is missing or corrupted. Re-download the MSET9 Release .zip and extract it to the root of your SD card, replacing all existing files, then try again.

:::

:::details Error 18: Windows Locale Settings are broken!

:::

:::details Red screen after reinserting SD card (Section II Step 11)

You may be missing SafeB9S.bin from the root of your SD card, or the file may be corrupted. Copy it from the MSET9 .zip, replacing any existing files then follow these instructions to remove the trigger file:

  1. Force power off your console by holding the Power button for 20 seconds
  2. 将你的 SD 卡插入到电脑
  1. Type the number corresponding to your console model and version, then press Enter
    • The current state should display Injected
    • If you have already removed the trigger file (or never injected in the first place), the current state will show Ready, and you may retry Section II
  2. Type 4, then press Enter
  3. Once the window says "Removed trigger file", type 0 and then press Enter
  4. Reinsert the SD card into your console
  5. Power on your console
  6. Return to Section II Step 1

Alternatively, your SD card may be improperly formatted or partitioned. After removing the trigger file, format it:

  1. Copy everything off the SD Card to your PC
  2. Format the SD Card (Windows, Linux, macOS)
  3. Copy everything back
  4. Start again from from Section II Step 1

:::

:::details System Settings loading infinitely after reinserting the SD card

You most likely did something different from the MSET9 instructions, selected the wrong model/version, or your SD card needs to be formatted. Ensure you are choosing the correct model and firmware version when opening the script.

Follow these instructions to remove the trigger file and to retry Section II:

  1. Force power off your console by holding the Power button for 20 seconds
  2. 将你的 SD 卡插入到电脑
  1. Type the number corresponding to your console model and version, then press Enter
    • The current state should display Injected
    • If you have already removed the trigger file (or never injected in the first place), the current state will show Ready, and you are ready to retry Section II
  2. Type 4, then press Enter
  3. Once the window says "Removed trigger file", type 0 and then press Enter
  4. Reinsert the SD card into your console
  5. Power on your console
  6. Return to Section II Step 1

If you continue to have this issue and are sure that you did everything correctly, ensure the trigger file is removed and format your SD card:

  1. Copy everything off the SD Card to your PC
  2. Format the SD Card (Windows, Linux, macOS)
  3. Copy everything back
  4. Start again from from Section II Step 1

:::

:::details An exception occurred after triggering MSET9

This likely indicates that you already have custom firmware. 你应该检查一下。

:::

Installing boot9strap (super-skaterhax)

:::details "An error has occurred. Please save your data in any software currently in use, then restart the system."

If no colors flash after pressing "GO GO!":

  • Ensure that you have set your system date and region correctly
  • Ensure that no other browser tabs are open, then restart the browser and try the exploit again

If the screen flashes colors then freezes/crashes:

  • Ensure that you have the correct copy of arm11code.bin and browserhax_hblauncher_ropbin_payload.bin for your console's version and region
  • Try resetting your browser data:
    1. Launch the browser, then launch the browser settings
    2. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
    3. Try the exploit again
  • Try changing the system language to something other than the current language

:::

:::: details "An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)

The file arm11code.bin is missing or misplaced. Make sure to copy the files of the latest version of super-skaterhax for your region and version to the root of your SD card (not inside of a folder).

::: info

:::

::::

:::details An exception occured or "DLL_HEAP_INFORMATION" when pressing GO! GO!

This likely indicates that you already have custom firmware. 你应该检查一下。

:::

Installing boot9strap (SSLoth-Browser)

:::details Red/purple/pink and white screen after running Browserhax

This likely indicates that you already have custom firmware. 你应该检查一下。

:::

:::details "An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)

The file arm11code.bin is missing or misplaced. Download the latest release of universal-otherapp, place otherapp.bin on the root of your SD card and rename it to arm11code.bin. 如果你下到的东西看不到 .bin 后缀，请不要重命名它。

:::

:::details "An error has occurred, forcing the software to close..." (white message box)

There may be an issue with your arm11code.bin file. Download the latest release of universal-otherapp, place otherapp.bin on the root of your SD card and rename it to arm11code.bin. 如果你下到的东西看不到 .bin 后缀，请不要重命名它。

You can also try resetting your browser save data:

  1. Launch the browser, then launch the browser settings
  2. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
  3. Try the exploit again

:::

:::details Opening the browserhax QR code or URL crashes

Browser based exploits (such as this one) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps.

  1. Launch the browser, then launch the browser settings
  2. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
  3. Try the exploit again

:::

:::details System Update prompt when opening browser

The SSLoth proxy was incorrectly configured. Re-do the SSLoth section on the page.

:::

:::details Error 032-0420 when opening browser

Follow these steps in order:

  1. Launch System Settings on your console
  2. Navigate to Internet Settings -> Connection Settings
  3. Click on your network connection slot and navigate to Change Settings -> Next Page (right arrow) -> Proxy Settings
  4. Set "Proxy Settings" to "No"
  5. Click OK, then click Save
  6. When prompted, click "Test" to perform the connection test
    • The test should succeed
  7. Click "OK" to continue
  8. 点两次 “返回”，然后点“关闭”来返回主菜单。
  9. Open the Internet Browser once
  10. If prompted about a system update, press OK
    • This won't actually update the system
  11. Start again from Section II

:::

:::details Frozen on "Doing agbhax..."

There may be an issue with your arm11code.bin file. Re-download the latest release of universal-otherapp, place it on the root of your SD card, and rename it to arm11code.bin. 如果你下到的东西看不到 .bin 后缀，请不要重命名它。

:::

:::details "PrepareArm9ForTwl returned error c8804631!"

如需帮助，请加入 Nintendo Homebrew Discord 服务器。

:::

:::details Failed to mount the SD card!

备份好你 SD 卡上的文件，然后根据你的操作系统选择一个工具来重新格式化 SD 卡为 FAT32 格式：Windows、macOS、Linux。 目前已知 MiniTool Partition Wizard 和惠普格式化工具（HPUSBDisk）格出来的 SD 卡给 3DS 使用会出问题。

如果还是不行，尝试换一张 SD 卡。

:::

Finalizing Setup

:::details Unable to update console

以下是可以尝试的解决方法，按从简单到困难的顺序排列。

  1. If you are using Pretendo, switch back to Nintendo with Nimbus and try again
  2. 将 DNS 设置为“自动（Auto）”
  3. 将主机靠近 WiFi 路由器
  4. 尝试在安全模式下更新主机，在开机时按住 L + R +↑ + A 键来进入安全模式，然后跟随屏幕上的指示做
  5. 删除你的 Wifi 连接点然后重新再设置一次
  6. 重启你的 WiFi 路由器
  7. 连接其他的 WiFi，比如移动热点
  8. Nintendo 服务器可能临时下线，稍后再试
  9. 如果仍然提示错误，请进行 CTRTransfer，然后再尝试一次更新
  10. 如需援助，请加入 Nintendo Homebrew Discord 服务器并说英文求助。（请注意，如果你身处中国大陆，访问 Discord 可能需要科学上网），你也可以到译者的 QQ 群寻求帮助，群号为 942052497。

:::

:::details Error #22: finalize.romfs is invalid

The file finalize.romfs is corrupt or unreadable. Re-download it and copy it to the root of the SD card, replacing any existing copy, then try again.

:::

:::details Information #23: finalize.romfs in wrong location

The file finalize.romfs was placed in the wrong location instead of root of SD. The script will attempt to resolve this, but requires your permission to do so. Press (A) on the next few prompts to continue.

:::

:::details Error #24: SD is write-protected

Ensure that your SD card is not locked. If the SD card is not locked and you continue to get this error, join Nintendo Homebrew on Discord for assistance.

:::

:::details Error #02: Missing essential.exefs

You said 'No' to the "Make essential files backup?" prompt in GodMode9. Power off your console, power it on while holding (Start) to re-enter GodMode9, say 'Yes' to the prompt, then try again.

:::

:::details Error #04: No space

You need at least 1.3GB of free space to perform the NAND backup, which is a part of the script. If you don't have enough space, follow these steps:

  1. 将主机关机
  2. 将你的 SD 卡插入到电脑
  3. Copy the Nintendo 3DS folder from the root of your SD card to your computer
  4. Delete the Nintendo 3DS folder from the SD card
  5. Reinsert your SD card into your console
  6. Press and hold (Start), and while holding (Start), power on your console. This will launch GodMode9
  7. Press the (Home) button
  8. 选择 “Scripts...”
  9. Select "finalize"
  10. Press (A) to create a NAND backup
    • This may take around fifteen minutes
  11. Press (A) again
    • The console should automatically power off
  12. 将你的 SD 卡插入到电脑
  13. Copy the files in /gm9/backups/ on your SD to a safe location on your computer
  14. Delete the <date>_<serialnumber>_sysnand_##.bin and <date>_<serialnumber>_sysnand_##.bin.sha files from the SD card
  15. Copy the Nintendo 3DS folder from your computer to the root of your SD card
  16. Delete the Nintendo 3DS folder from your computer

Now that you have your NAND backup in a safe place:

  1. Reinsert your SD card into your console
  2. Press and hold (Start), and while holding (Start), power on your console. This will launch GodMode9
  3. Press the (Home) button
  4. 选择 “Scripts...”
  5. Select "finalize"
  6. Continue the script as normal
    • The NAND backup will be automatically skipped

:::

:::details Information #05: No title database

Press (A) to import a title database, unlock SysNAND writing by entering the buttons on-screen, then continue the script as normal.

:::

:::details Error #06 or "Error: Could not open directory" when attempting a NAND backup

Make sure you have at least 1.3GB available in your SD card. If you don't have enough space, follow these steps:

  1. 将主机关机
  2. 将你的 SD 卡插入到电脑
  3. Copy the Nintendo 3DS folder from the root of your SD card to your computer
  4. Delete the Nintendo 3DS folder from the SD card
  5. Reinsert your SD card into your console
  6. Press and hold (Start), and while holding (Start), power on your console. This will launch GodMode9
  7. Perform a NAND Backup
  8. Copy the files in gm9/out on your SD to a safe location on your computer
  9. Delete the <date>_<serialnumber>_sysnand_##.bin and <date>_<serialnumber>_sysnand_##.bin.sha files from the SD card, keeping essential.exefs in /gm9/out/
  10. Copy the Nintendo 3DS folder from your computer to the root of your SD card
  11. Delete the Nintendo 3DS folder from your computer

If you have enough space on your SD card, your SD might be corrupted or faulty. Check your SD card for any errors by following the guide according to your computer's operating system: Windows, Linux, macOS.

:::

:::details Error #12: Copy (file).db fail

Ensure that your SD card is not locked. If the SD card is not locked and you continue to get this error, join Nintendo Homebrew on Discord for assistance.

:::

:::details Information #17: Duplicate NAND backup

The script has detected that the Nintendo 3DS folder is missing AND that you have already made a NAND backup before. If you intend to install homebrew applications, you should do the following:

  1. Press (B) to cancel making another NAND backup
  2. Hold (R) and press (Start) at the same time to power off your console
  3. Copy the contents of /gm9/backups/ to a safe location on your computer
  4. Delete /gm9/backups/ from your SD card
  5. If you moved your Nintendo 3DS folder off of your SD card to get to this point, copy it back to your SD card
    • If you do not have a Nintendo 3DS folder, boot into the HOME Menu at least once with the SD card inserted to automatically generate it
  6. Press and hold (Start), and while holding (Start), power on your console. This will launch GodMode9
  7. 按下 “Home” 键来打开功能菜单
  8. 选择 “Scripts...”
  9. Select "finalize"
  10. Follow the prompts in the script, answering any questions that you are asked

:::

:::details Error #18a/18b: MSET9 detected

You didn't remove MSET9 on the previous page. The script will attempt to remove MSET9 for you; follow the instructions given by the script.

:::

Boot issues on consoles with custom firmware

::: info

The steps detailed here generally assume that your console has a modern custom firmware setup (boot9strap + Luma3DS 8.0 or greater). 如果你的主机还在用旧版的自制固件（例如基于 arm9loaderhax 或 menuhax 的东西），则你应该在继续操作前先升级自制固件。

:::

Power/notification light indicators

:::details My console powers off when I try to turn it on, and/or the notification LED shows a color on boot

这说明你放的 boot.firm 文件有问题。 如果你的主机正在使用 boot9strap 1.4 版，那么你的主机在这种情况下开机后，通知灯就会亮起某种特定的颜色，然后关机。 具体亮起的颜色可用来判断你内存卡或主机内存中的 boot.firm 的问题。 On older versions of boot9strap, the blue light will power off almost immediately when trying to turn on the console.

如果通知灯亮起：

  • White: Your 3DS was not able to find boot.firm on your SD card or on internal memory.
  • Magenta: Your 3DS was not able to find boot.firm on your SD card. 主机内存中可以找到 boot.firm 文件，但是文件已损坏。
  • Red: Your 3DS was able to find boot.firm on both your SD card and on internal memory, but both files are corrupted.

你可以通过下载 最新版本的 Luma3DS，然后解压，将 boot.firm 复制到 SD 卡的根目录。 如果 boot.firm 始终被主机判定为损坏，则你可能需要使用一个工具来测试一下你的 SD 卡（Windows、Linux、macOS） 另外，最好不要使用 WinRAR 解压文件，解压的文件给 3DS 使用可能会出问题。

If you hear a "popping sound", potentially accompanied with the backlight turning on for a split second, there is a hardware issue with your console (such as a disconnected backlight cable). You may be able to get your console to boot by holding it at certain angles.

:::

:::details My console gets stuck on a black screen with blue power light staying on

你可以把下面所列出的方法都试试，此处将方法从最省时到最耗时的顺序排列。

  1. Power off your console, remove the SD card, re-insert it, then power on your console.
  2. Power off your console, eject the game cartridge if inserted, power on your console, then wait up to ten minutes. If your console boots within ten minutes, the issue has been fixed and is unlikely to reoccur
  3. 将 SD 卡上的 Nintendo 3DS 文件夹重命名为 Nintendo 3DS_BACKUP，然后尝试启动主机。 If your console successfully boots, there is some issue within your Nintendo 3DS folder. 尝试清理主菜单的外部存储文件：
    • Navigate to /Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/
    • 删除对应你的 3DS 区域的文件夹：
      • EUR Region: 00000098
      • JPN Region: 00000082
      • USA Region: 0000008f
      • CHN Region: 000000A1
      • KOR Region: 000000A9
      • TWN Region: 000000B1
  4. 尝试启动到恢复模式并升级系统：
    • 将主机关机
    • Hold (Left Shoulder) + (Right Shoulder) + (D-Pad Up) + (A)
    • Power on your console
    • If you were successful, the console will boot to an "update your system" screen
  5. 尝试做 CTRTransfer
  6. 如需援助，请加入 Nintendo Homebrew Discord 服务器并使用英文求助。（请注意，如果你身处中国大陆，访问 Discord 可能需要科学上网），你也可以到译者的 QQ 群 寻求帮助，群号为 942052497。

:::

Error message on boot

:::details "An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"

你主机的 Luma3DS 版本已过时。 下载最新版本的 Luma3DS 并将 boot.firm 放在你 SD 卡的根目录中，如有存在相同文件请替换。 请不要用 WinRAR 解压 ZIP 文件，我们目前已知这会导致与 3DS 有关的文件出错。

:::

:::details "Unable to mount CTRNAND or load the CTRNAND FIRM. Please use an external one."

There are a number of reasons as to why this could be happening. In any case, this error can usually be fixed by following the CTRTransfer guide.

:::

:::details "An error has occurred. Hold down the POWER button to turn off the power..."

ARM11 异常处理器已被禁用，或主机未安装自制固件。 Try enabling ARM11 exception handlers:

  • 将主机关机
  • Hold (Select)
  • Power on your console, while still holding (Select)
  • If the "Disable ARM11 exception handlers" box is checked, uncheck it

:::

:::details HOME Menu is missing installed applications

This could be caused by various reasons, but most likely because your SD card is not being read by the system. You can check if your SD is being read by holding SELECT on boot and checking the yellow text on the bottom screen; if it says "Booted from CTRNAND via B9S", then your console is booting from the internal memory and not from the SD card. If this is the case, attempt the steps below, which are listed from easiest to hardest:

  1. Power off your console, remove the SD card, re-insert it, then power on your console
  2. Power off your console, remove the SD card, insert it on your computer, download the latest release of Luma3DS, extract boot.firm from the Luma3DS.zip and place it on the root of your SD card (replacing any existing file)
  3. Power off your console, remove the SD card, insert it on your computer and reformat your SD card according to your computer's operating system: Windows, macOS, Linux (this will wipe your SD card data)
  4. Test your SD card for errors by following the guide according to your computer's operating system: Windows, Linux, macOS. If your SD card is marked as faulty, then you will have to replace your SD card
  5. Your SD card slot may be broken. Join Nintendo Homebrew on Discord for further assistance

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:::details Blue "BOOTROM ERROR" screen

Your console is likely hard-bricked. You will need to buy an ntrboot flashcart to reinstall boot9strap in order to attempt to fix your console. 这也可能是无法修复的硬件问题。 无论如何，请先加入 Nintendo Homebrew Discord 服务器 并说英文求助。（请注意，如果你身处中国大陆，访问 Discord 可能需要科学上网），你也可以到译者的 QQ 群寻求帮助，群号为 942052497。 + 还有可能有人设了一个看上去就像变砖了的开机画面。 Try leaving your console powered on, waiting on the blue screen, for five minutes.

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:::details Some other error

请对报错拍照，然后加入 Nintendo Homebrew Discord 服务器并说英文以获取援助。（请注意，如果你身处中国大陆，访问 Discord 可能需要科学上网），你也可以到译者的 QQ 群寻求帮助，群号为 942052497。

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Software issues on consoles with custom firmware

:::details DSi / DS functionality is broken or has been replaced with Flipnote Studio

  1. 下载最新版本的 TWLFix-CFW （下载 .3dsx 文件）
  2. 将主机关机
  3. 检查 SD 卡的根目录是否存在一个名为 3ds 的文件夹，如果没有则手动新建一个
  4. 复制 TWLFix-CFW.3dsx 到你内存卡的 /3ds/ 文件夹
  5. Reinsert your SD card into your console
  6. 启动 Homebrew Launcher
  7. 在自制程序列表中找到 TWLFix-CFW
  8. 按下 “A” 键来卸载损坏的 TWL 程序
  9. Press (Start) to reboot the console
  10. Update your console by going to System Settings, then "Other Settings", then going all the way to the right and using "System Update"
    • The update will see that the essential TWL titles have been uninstalled, and will redownload and reinstall them
  11. Once the update is complete, tap "OK" to reboot the console

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:::details GBA Virtual Console and/or Safe Mode functionality is broken

Your console is running Luma3DS 6.6 or older, likely via arm9loaderhax. You should follow A9LH to B9S to update your console to a modern custom firmware environment.

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:::details Extended memory mode games (Pokemon Sun/Moon, Smash, etc.) don't work

旧版 3DS / 2DS 在做完 CTRTransfer 或区域变更之后可能会出现这个问题。 Follow the instructions here to fix this issue (skipping steps 3, 4, 5, and 6).

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:::details Exception screen when booting/loading an application

Look for your exception screen in this page. If you weren't able to find your error or the instructions didn't work, join Nintendo Homebrew on Discord for further assistance.

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:::details Opening the HOME Menu settings crashes the console or loads the Homebrew Launcher

Your console likely still has menuhax67 installed. To uninstall menuhax67, download the latest release of menuhax67 (the menuhax .zip), then follow the "Uninstall menuhax67" section here.

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Other troubleshooting

:::details Clear HOME Menu extdata

  1. 将主机关机
  2. 将你的 SD 卡插入到电脑
  3. 打开你 SD 卡的 /Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/ 文件夹
  4. 删除对应你的 3DS 区域的文件夹：
    • EUR Region: 00000098
    • JPN Region: 00000082
    • USA Region: 0000008f
    • CHN Region: 000000A1
    • KOR Region: 000000A9
    • TWN Region: 000000B1
  5. Reinsert your SD card into your console

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:::details Clear HOME Menu theme data

  1. 将主机关机
  2. 将你的 SD 卡插入到电脑
  3. 打开你 SD 卡的 /Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/ 文件夹
  4. 删除对应你的 3DS 区域的文件夹：
    • EUR Region: 000002ce
    • JPN Region: 000002cc
    • USA Region: 000002cd
    • KOR Region: 000002cf
  5. Reinsert your SD card into your console

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:::details Manually entering Homebrew Launcher

If you are missing the Homebrew Launcher application from your HOME Menu, you can follow these instructions to manually enter the Homebrew Launcher. (You will need boot.3dsx and boot.firm on the root of your SD card.)

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:::details Turning off Parental Controls

You can disable the Parental Controls feature by going to System Settings -> Parental Controls and inserting the PIN, then pressing "Clear Settings", then "Delete" to remove it. However, if you do not know the PIN and therefore cannot access the console's settings, you will need to disable it. In order to do this, you need to obtain your console's master key (mkey):

  1. Go to this website
  2. Fill the following boxes with the information:
    • Device Type: Select "3DS" (the same applies if you are using a 2DS, New 3DS (XL/LL) or New 2DS (XL/LL))
    • System Date: The day and month your console's clock is set to
    • Inquiry Number: Can be obtained by pressing "Forgot PIN" then "I Forgot" in the Parental Controls screen
  3. After you have obtained your mkey, press OK on the screen you have obtained your Inquiry Number, then input the master key
  4. Press "Clear Settings", then "Delete" to remove all Parental Controls data

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