Frequently Asked Questions

Logging In

We don't have access to your installation, but you are able to reset your password manually:

Follow the commands below, replacing :userId with the ID of your user. The initially created user will be 1.

$ cd /var/www/ # the root of your Cachet installation
$ php artisan tinker
Psy Shell v0.8.8 (PHP 7.1.6 — cli) by Justin Hileman
>>> $user = CachetHQ\Cachet\Models\User::find(:userId);
=> CachetHQ\Cachet\Models\User {#865
    id: 1,
    username: "test",
    email: "test@test.com",
    api_key: "9yMHsdioQosnyVK4iCVR",
    active: 1,
    level: 1,
    created_at: "2015-07-24 13:42:10",
    updated_at: "2015-07-28 15:12:55",
}
>>> $user->update(['password' => 'New Password']);
>>> exit

Databases

Does Cachet support database X?

Cachet has built-in support for:

MySQL
SQLite
PostgreSQL
SQL Server

Can Cachet support database X?

Cachet is built on the Laravel framework. By default, Laravel supports the databases listed above but can be extended to support new drivers, so whilst technically possible, it's not within scope of the core team to provide support.

Each new driver requires additional support, testing and maintenance to retain compatibility with the features we want to build into Cachet in the future.

Support and troubleshooting

Do you offer paid support for Cachet?

We have been experimenting with paid support for Cachet at a limited scale. Cachet is not a full-time job, so our time is low and we cannot yet promise that your support request will be dealt with immediately.

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